Refund policy

Effective Date: April 2025
This policy applies to all purchases from pike + lutin, based on the customer's shipping destination. Please read the relevant section for your region.

United States Customers

At pike + lutin, we take pride in formulating and delivering premium skincare. Due to the sensitive nature of our products, we have a strict policy regarding returns and refunds.

Non-Returnable Products

All skincare items are final sale. We do not accept returns or offer refunds unless a product is determined to be spoiled, damaged, or defective upon delivery.

Damaged, Spoiled, or Faulty Products

If your product arrives in an unusable condition:

  • Contact us at info@pikeandlutin.com within 14 days of delivery.

  • Include your order number, a description of the issue, and clear photos showing the damage or defect.

  • If approved, we will issue a replacement or a full refund, depending on the circumstances.

Return Conditions

  • We do not accept returns for change of mind, opened items, or products outside the 14-day contact window.

  • All return decisions are made at our discretion upon reviewing submitted evidence.

Additional Information

  • Please ensure your shipping address is complete and accurate.

  • We are not responsible for delivery delays once an order has left our facility or for issues caused by third-party couriers.

United Kingdom Customers

We are committed to delivering skincare of the highest standard. While we hope you love your order, we understand that issues may occasionally arise.

Non-Returnable Products

Due to the nature of our products and in line with UK consumer regulations, we do not accept returns or offer refunds on skincare items unless they are faulty, damaged, or spoiled.
For hygiene and safety reasons, our products are sealed and considered exempt from the 14-day cancellation period under the UK Consumer Contracts Regulations once the seal is broken.

Faulty or Damaged Products

If your product arrives damaged, spoiled, or otherwise faulty:

  • Contact us at info@pikeandlutin.com within 14 days of delivery.

  • Provide your order number, a brief description of the issue, and clear photos of the product and packaging.

  • If approved, we’ll issue a replacement or full refund, depending on the situation.

Return Conditions

  • Items must be unused and sealed in their original packaging.

  • Return requests will not be accepted after 14 days from delivery.

  • Return shipping costs are the customer’s responsibility unless the product is deemed faulty or spoiled.

Additional Information

  • Please ensure your shipping address is complete and accurate to avoid delays.

  • We are not responsible for delivery delays once the order has left our facility or for issues caused by customs processing.

For any questions or concerns, please reach out to us at info@pikeandlutin.com.