Shipping policy

At pike + lutin, every order is hand-packed with care and shipped from our California-based studio. Please review our domestic and international shipping details below.

Domestic Shipping (USA)

We currently ship to all U.S. states using USPS and UPS.

Shipping Methods & Rates

Standard Shipping: 3–6 business days
Express Shipping: 1–3 business days
Rates are calculated at checkout
Tracking is provided with all orders

Order Processing

Orders are processed within 1–2 business days. You’ll receive a shipping confirmation with tracking once your order is on its way.

Please note: During peak periods, holidays, or product launches, processing may take up to 3–5 business days.

Returns & Refunds

We do not accept returns or refunds unless your product arrives spoiled, damaged, or defective.

Contact us within 14 days of delivery
Provide photo evidence of the issue
If approved, we will issue a replacement or refund at our discretion

Please refer to the refund policy page for more detailed explanations.

Additional Information

Ensure your shipping address is complete and accurate to avoid delays.
We are not responsible for delivery delays once the order has left our facility.

Questions?

Email us at info@pikeandlutin.com

International Shipping (UK)

We proudly ship to the United Kingdom using DHL Express and UPS International.

Shipping Methods & Delivery

Estimated delivery: 5–10 business days
Shipping rates are calculated at checkout
All orders ship with tracking

Customs, Duties & VAT

We use Shopify Markets to simplify your international shopping experience.

All UK duties, VAT, and customs fees are calculated and paid at checkout
Orders are shipped Delivered Duties Paid (DDP)—no additional fees upon delivery